Call Center Executives/ Online Chat Representatives

In this fast paced virtual world how do you provide 24*7 support to your clients – by being with them 24*7 and that is possible through Call Center Executives / Online Chat Representatives. We have a team of fully trained and highly skilled online chat representatives who are trained to interact with customers with utmost professional approach. For any process outsourced to us for support through online chat representatives, we ensure that the team aligned to handle a particular process is given full first-hand process / product training. It is only once we are fully confident about complete understanding of your process / your product that we launch the online support. Our call center executives are trained time to time to keep them abreast in this fast paced ever evolving field. They are a team of highly passionate professionals who are capable of delivering outstanding customer service each day.

We provide multi-lingual online chat support representatives around the clock. Our entire online chat team is highly skilled which can work on multichannel online and offline tools. We monitor each outsourced process so as to derive the maximum output in the given time frame and with best results. From the operations part, we use various tools to provide you detailed information about customer satisfaction, average handling time, revenue per call, quality scores, cost per call and many other complex and important factors giving value for every penny that you invest with us. We are capable of providing you both inbound and outbound call center services and have the required technology and skilled staff to meet your requirements. Our call center facility is a state of the art facility having all security and automation features in place and we assure full confidentiality for your data.

ITA People - Information Technology Assistance - Virtual Assistant Services

We aim for providing professional customer care service thereby consistently meeting and exceeding our customers’ standard of expectations.